FAQ
Which size
Track my order
Return policy
Delivery time
Which size
Track my order
Return policy
Delivery time
Which size
Track my order
Return policy
Delivery time
Which size
Track my order
Return policy
Delivery time
Which size
Track my order
Return policy
Delivery time
Which size
Track my order
Return policy
Delivery time
Which size
Track my order
Return policy
Delivery time
Which size
Track my order
Return policy
Delivery time
Which size
Track my order
Return policy
Delivery time
Which size
Track my order
Return policy
Delivery time
About the shoes
What are the benefits of Steppy shoes?
What are the benefits of Steppy shoes?
Steppy shoes are designed to support the natural development of your baby’s feet.
• Wide toe box: Provides plenty of space for toes to move freely, promoting balance and a natural walking motion.
• Flexible and lightweight: Mimics barefoot walking, allowing feet to grow without restriction, as recommended by podiatrists.
• Flat sole: Without artificial arch support, it lets the arch form naturally, without interfering with its development.
• The winter model features a soft fleece lining to keep feet warm, while the water-repellent cotton keeps them dry during light rain.
Do toddlers need shoes?
Do toddlers need shoes?
No, it’s recommended to let toddlers walk barefoot as much as possible, as this allows their feet to develop naturally without restrictions. However, outdoors, it’s essential to protect their feet, especially in colder weather.
Shoes then become a necessity, but they should closely mimic barefoot walking to avoid disrupting their natural development, while still providing comfort and protection. This type of shoe is known as barefoot shoes, like Steppy, designed to support this freedom while keeping little feet warm and protected.
What age are Steppy shoes suitable for?
What age are Steppy shoes suitable for?
Steppy shoes are perfect for children taking their first steps and throughout the different stages of learning to walk. They’re crafted to support natural foot development at every milestone.
Currently, our sizes go up to UK size 6 (EU 23), typically suited for children up to around 2 years old. However, they can also fit older toddlers depending on their foot length. We always recommend measuring your child’s feet rather than relying on age to find the perfect fit.
We’re also working on extending our size range to cater to a wider age group.
Are Steppy shoes water-resistant?
Are Steppy shoes water-resistant?
Yes, our shoes are made with water-repellent cotton, perfect for light rain and slightly damp surfaces. However, they are not waterproof and won’t replace wellies for walking in puddles or heavy rain. For drizzly days, they offer great protection while keeping little feet dry.
Is the fleece lining reversible?
Is the fleece lining reversible?
Yes, the fleece lining is reversible! You can fold it over the ankle for a cosy, snuggly look, or tuck it in to make the shoe cover a little higher, just below the knee. It’s easy to adjust depending on your style or needs.
Which size should I choose?
Which size should I choose?
To find the perfect size, simply measure your child’s foot and refer to our size guide. This will help you determine the right fit with ease.
We recommend not relying on your child’s usual size from other brands, as sizing can vary. For example, a size 7 in one brand might correspond to a 6, or even a 5.5, in another.
How do I care for Steppy shoes?
How do I care for Steppy shoes?
Steppy shoes are machine washable on a cold cycle. It’s important not to tumble dry them to preserve their shape and materials. We recommend air drying them. You can also wash them by hand if you prefer.
Should Steppy shoes be worn with socks?
Should Steppy shoes be worn with socks?
Steppy shoes are typically worn without socks, but they’re designed to be comfortable both with or without them, depending on your and your child’s preferences. Both options provide excellent comfort and a secure fit.
My 2-year-old is already a size 7.5…
My 2-year-old is already a size 7.5…
While our sizes currently go up to UK size 6 (EU 23), it’s important to note that sizing can vary between brands. It’s possible that our largest size could still be a great fit for your child.
We recommend measuring your child’s foot and checking our size guide to ensure the perfect fit.
Don’t children’s feet grow too fast? Isn’t it expensive?
Don’t children’s feet grow too fast? Isn’t it expensive?
Choosing budget-friendly alternatives might seem economical in the short term, but it can compromise comfort, quality, and most importantly, the healthy growth of your child’s feet.
Cheap prices often come at the expense of quality, ethical standards, and safety. Poorly designed shoes can hinder natural foot development, affecting posture and walking in the long term.
At Steppy, we understand that children’s feet grow quickly, which is why we occasionally offer special deals when purchasing multiple pairs. This ensures your child’s well-being without compromising on quality.
Is the heel counter flexible?
Is the heel counter flexible?
Yes, the heel counter of Steppy shoes is designed to be flexible, promoting the natural movement of the foot and supporting a healthy walking pattern.
This flexibility is essential for allowing total freedom of movement, which is crucial for your child’s muscular development and coordination.
Are Steppy shoes flexible in width?
Are Steppy shoes flexible in width?
Steppy shoes are specifically designed to provide optimal flexibility, not just in length but also in width.
This flexibility allows the feet to stretch naturally with every step, ensuring comfort and support during all activities.
Do Steppy shoes provide arch support?
Do Steppy shoes provide arch support?
Steppy shoes are designed to promote healthy foot development in children.
They don’t include built-in arch support, as we prioritise natural foot development without artificial intervention, in line with the recommendations of many foot health professionals.
My child has Greek feet. Will Steppy shoes fit?
My child has Greek feet. Will Steppy shoes fit?
Absolutely! Thanks to their generous toe box, Steppy shoes are specially designed to accommodate various foot shapes, including Greek feet.
They provide enough space for toes to move naturally and comfortably.
About delivery
What is the delivery time?
What is the delivery time?
All orders within the UK are delivered within 4 to 7 working days via DPD.
How can I track my order?
How can I track my order?
As soon as your order is dispatched, you will receive a DPD tracking number by email.
You can use your tracking number to track your order on the DPD website or in our Track My Order section.
If you encounter any issues with your order, please contact us at hello@steppy.co.uk
About my order
How can I track my order?
How can I track my order?
Once your order is dispatched, you will receive a DPD tracking number by email. You can use this tracking number to monitor your order on the DPD website or in our Track My Order section.
If you encounter any issues with your order, please contact us at hello@steppy.co.uk.
How do I know if my order has been received?
How do I know if my order has been received?
To ensure your order has been correctly received, you should receive a confirmation email immediately after your purchase.
This email confirms that your order has been registered in our system.
If you do not receive this email within a few minutes of your transaction, we recommend checking your spam folder.
If it is still not there, please contact us directly by email at hello@steppy.co.uk. We will be happy to assist you and confirm the status of your order.
What payment methods are available?
What payment methods are available?
You can pay for your purchases online by credit card (Visa, Eurocard, Mastercard) via the secure payment system Shopify Payments. You can also pay via PayPal and Apple Pay.
About returns
Can I return my order?
Can I return my order?
Exchanges are free, and returns are also free if your order has a manufacturing defect or any other exceptional issue.
If you prefer to return your item instead of exchanging it, and the product does not have a defect, the return shipping costs will be the responsibility of the customer. Please ensure the product is in its original condition and packaging.
Can I cancel my order?
Can I cancel my order?
It is possible to cancel your order if it has not yet been processed.
To cancel your order, please contact us by email at hello@steppy.co.uk.
How do I return my order?
How do I return my order?
1. Email us at hello@steppy.co.uk with your order number, the items you wish to return, and the reason for the return or exchange.
2. Prepare your return parcel by carefully packaging the item(s) in their original packaging and box. Include your purchase receipt or order confirmation. Items must not have been used (except for trying on).
3. We will send you a prepaid return label to attach to your parcel.
4. Keep proof of postage, which will be required in case of dispute or loss during transit.
5. You will be notified by email when we receive your return. We will then proceed with either:
• An exchange by shipping your replacement items, or
• A refund to your original payment method within 7 working days of receiving the returned items.
Other questions
How do I use a promotional code?
How do I use a promotional code?
Enter your promotional code in the designated box during checkout. The discount will automatically be applied to your order total.
If you encounter any issues entering the code, ensure the offer is still valid. If not, email us at hello@steppy.co.uk.
An item is marked as out of stock on your website. Will you receive more?
An item is marked as out of stock on your website. Will you receive more?
If the product is still visible on the site and marked as out of stock, we will receive more. However, if the product has disappeared, it is likely not being restocked.
You can email us directly at hello@steppy.co.uk to find out more about the availability of a specific item.
I didn't find an answer to my question in this FAQ.
I didn't find an answer to my question in this FAQ.
Ask us your question by emailing us directly at hello@steppy.co.uk or at the bottom of the page. We will get back to you promptly.